1

All I wanted was a quote on labor and I was basically told I might not know what I'm talking about so I need to drive 60 miles for a quote, they dont like giving quotes without seeing it....no thanks a quote is a quote and I'm not driving 60 miles when everyone else I've called kindly gave me an estimate and didnt treat me like an idiot!!

I am sure sorry we made you feel that way! Once we can see the vehicle, get the important information, source the parts, we will gladly give you a price before we do the work. It is our experience that there are way too many variables to accurately price repairs without doing these things. Being accurate has been one of the building blocks for us to reach 30 years in business. I am sorry that we disappointed you, we will discuss how we can be better at our staff meeting. My apologies....

- Twin City Auto
5

Courteous, fast, reliable. Jerry was great. I will be a returning customer!

5

In town for the August 2017 eclipse when our car developed a brake problem. Chose Twin Cities to get the problem fixed and was I ever glad I did. With us planning to leave town the following day, the owner fit us right in to the work schedule with the repair done (professionally and right) by closing time. And with Twin Citied being a NAPA dealer, the repair was warranted to where if there was a problem, I could take it to a NAPA auto repair shop back home. A few days later, the owner even called to make sure that everything was working right. Twin Cities is the kind of place you wish for if you have a car problem on vacation. If I lived in Scott’s Bluff, I for sure would be a steady customer!

Sorry Bob! I just realized I never thanked you for taking the time to leave this nice review, Thank You! If you are through Scottsbluff again, please stop and say Hi!

- Twin City Auto
5

They were quick to fit me in and very fast and dependable. I appreciate the work and the honesty they provided.

We appeciate you! Thanks for your trust in us!

- Twin City Auto
5

1

I will never go back to this place. This place is for the rich and has no heart for someone that really needs help

Steven, I am so sorry to hear that you felt like we had no heart... so far from the truth! You were upfront from the start about your situation, we explored every possibility we could think of to get your S10 repaired for the least money, including the option for used parts. I would love to hear how we could have done a better job helping you. I hope that you will find time to give me some feedback on this, I hate to think anyone leaves here feeling that way.

- Twin City Auto
5

In town for the August 2017 eclipse when our car developed a brake problem. Chose Twin Cities to get the problem fixed and was I ever glad I did. With us planning to leave town the following day, the owner fit us right in to the work schedule with the repair done (professionally and right) by closing time. And with Twin Citied being a NAPA dealer, the repair was warranted to where if there was a problem, I could take it to a NAPA auto repair shop back home. A few days later, the owner even called to make sure that everything was working right. Twin Cities is the kind of place you wish for if you have a car problem on vacation. If I lived in Scott's Bluff, I for sure would be a steady customer!

5

In town for the August 2017 eclipse when our car developed a brake problem. Chose Twin Cities to get the problem fixed and was I ever glad I did. With us planning to leave town the following day, the owner fit us right in to the work schedule with the repair done (professionally and right) by closing time. And with Twin Citied being a NAPA dealer, the repair was warranted to where if there was a problem, I could take it to a NAPA auto repair shop back home. A few days later, the owner even called to make sure that everything was working right. Twin Cities is the kind of place you wish for if you have a car problem on vacation. If I lived in Scott’s Bluff, I for sure would be a steady customer!

5

Twin City Auto is the best auto repair company in the Panhandle. My wife and I have had nothing but great advice, repair work and oil changes for over the past four years that we've lived in Scottsbluff . Everyone in the shop has been very courteous to me and my needs in any work I've needed done to my car or suv. They will give you straight forward answers with honesty and will work hard to help in any situation a car could face. Case in point, the engine in my Mazda RX-8 completely died and I needed a good, thorough diagnosis that it had truly had taken a nosedive. After the car was towed, Bill Sinner worked very, very hard to get my "baby" back on the road. With a lot of hard work on his end along with a life saving warranty, I had my car back on the road within a few short months. Given the new engine came from Japan, I was willing to wait. After the Twin City Auto team put new life into the RX-8, it has never run smoother. Twin City Auto has also solved all my problems from a hard idle to a large screw in my tire to keep my car and suv running at peak performance. I would recommend them for any work that could be done on any type of vehicle. I'm a lifelong customer because they truly listen to their customers and are willing to make every effort possible to give custoners a fair deal when it comes to auto repair.

We have enjoyed helping you Joe! Thanks for trusting us with your cars!

- Twin City Auto
5

Had some car trouble and went here to solve it. The employees were extremely kind and also very knowledgable on all potential issues. The service was prompt and precise. I would highly recommend.

So glad we could help!

- Twin City Auto