5

I like Twin City Auto service but after looking at my bill for service noticed that I had declined an item of service. This isn't the first time my bill has showed I declined something. I was told about the concern when I was paying my bill but wasn't asked if I wanted it done yesterday was just told they would check it the next time I was in. How can you put decline on something that the customer hasn't declined.

Hi Barb, Sorry about the word declined.... it is the way we track things that we want to make sure we remember the next time you come in. You take great care of your car and we know you didn't decline. I wish our program gave us a choice of a different word for this reason. Nathan and the tech didn't feel like it was something that needed attention just because it was such a small amount to top it off. We had planned to pay particular attention to that on the next visit, if the level drops, we will certainly recommend a pressure test to see where it might be leaking. If you would like to do it right away, we can certainly do that. We will brainstorm another method to keep track of things like this so it doesn't look like you didn't take care of something we recommended. We will give you a call to see how you would like to do it. Sorry again for the confusion. Mike

- Twin City Auto
5

Once again fixed what I needed with smiling and friendly service from Kayla….

We sure appreciate you guys! Thanks for your loyalty all these years!

- Twin City Auto
5

Great service & friendly staff. Easy access to appointment by website.

Thanks Linda!

- Twin City Auto
5

The team found the issue and corrected to the problem. The team always does and excellent job!

Thanks for picking us all these years, we appreciate you Mark!

- Twin City Auto
5

Reliable & professional. Personable people. Quality job. Reasonable wait time & cost.

These comments help motivate our crew to do even better! Thank you so much!

- Twin City Auto
5

Took my moms car in for oil change. Very thorough and pleasant to talk too. Listened and asked if any other concerns. Stated like to have them check the brakes. Very professional. Will take the car there again.

Thanks so much for trusting us with your Mom's car! We look forward to helping you again!

- Twin City Auto
5

Your customer service is excellent. Any repairs we need done in the future Twin City Auto we be our go to place. From the time I called and made an appointment , they stayed in touch and kept me informed. It's nice to see the kindness, smiles and excellent customer service. I will send customers your way . Many Thanks With much Appreciation Char Sipe

Thank you so much for taking the time to tell others about your experience Char! We appreciate you and look forward to helping you again!

- Twin City Auto
5

You're the best!

And you are one of your favorite customers! Thank you so much for the many years we have been taking care of all your vehicles!

- Twin City Auto
5

Kayla and the team always takes care of J and myself. They always get the job done professional and correct. Thank you to all the team

Your welcome Mark! You make our job easy!

- Twin City Auto
5

I will not go anywhere else for our truck repairs and maintenance. Kayla’s communication and honesty is hard to find in this business . At least 5 stars here

Chris, we sure appreciate you guys! You are a pleasure to serve! I will make sure I pass this on to Kayla, it will make her day!

- Twin City Auto