Just got finished with my first experience with Twin City Auto, and I have to say that I came away impressed. I had to get two new tires and have the fluids changed in my car. I called up, and was able to get an appointment first thing the next day. Bill (the customer service guy), was far too cheerful for that early in the morning, sort of an infectious sort of happy that made having to pay $670 for the tires and maintenance easier to bear. Speaking of that, the money I paid was definitely fair. He laid the estimated cost the day before, and it matched the price charged exactly. I would trust a mechanic who charges fairly far more than one that will do the job for cheap. I was able to get a free shuttle ride to work and from work so that I could get my car (I didn't have to wait for either). The owner, Mike, was the one who drove me, and he is a pleasant gentleman who really seems to take pride in his business. The invoice I received at the end is probably the best part of the whole process. It meticulously details every single thing they did to my car. Not just "Drained and flushed transmission fluid", it listed each step of the process so that you know exactly what they did. I feel that this was very helpful for someone (like myself) who doesn't know too terribly much about cars. So I'm going to sum up. Cheerful folks who seem to enjoy doing what they do well, quickly, and for a fair price. Can't get much better than that. (Also, they have a massage chair in the waiting area. I couldn't stay to use it, but let's just say I won't be too broken up when my car needs work again :)
Scott, It was great to meet you and I hope you enjoy your term in Scottsbluff! Thank you so much for taking the time to write such a detailed review! Stop by anytime, the massage chair will be waiting!
- Twin City Auto